Terms and Conditions
1. Introduction
Welcome to The Dog Wash Company trading as My Dog Wash Limited online shop. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our site and/or making a purchase, you agree to be bound by these terms.
2. Definitions
Seller: My Dog Wash ltd, located at 4 Fenton Road, Bournemouth, BH6 5EY.
Buyer: The individual or entity purchasing products from the Seller.
Goods: The products available for purchase on the Seller’s website.
Site: The Seller’s website at www.thedogwashcompany.co.uk
Buyer: The individual or entity purchasing products from the Seller.
Goods: The products available for purchase on the Seller’s website.
Site: The Seller’s website at www.thedogwashcompany.co.uk
3. Order Process
Placing an Order: Orders can be placed through our online store by selecting products and following the checkout process.
Order Confirmation: Upon placing an order, you will receive an order confirmation email detailing the products ordered, price, and estimated delivery date.
Acceptance of Order: All orders are subject to acceptance by the Seller, which will be confirmed by sending a dispatch email.
Order Confirmation: Upon placing an order, you will receive an order confirmation email detailing the products ordered, price, and estimated delivery date.
Acceptance of Order: All orders are subject to acceptance by the Seller, which will be confirmed by sending a dispatch email.
4. Pricing and Payment
Prices: All prices are listed in GBP and excluded VAT unless otherwise specified. Prices are subject to change without notice.
Payment Methods: We accept all major payment methods. Payment must be made at the time of order placement.
Payment Security: We use secure payment gateways to ensure your payment information is protected.
Payment Methods: We accept all major payment methods. Payment must be made at the time of order placement.
Payment Security: We use secure payment gateways to ensure your payment information is protected.
5. Delivery
Delivery Methods: We offer various delivery options, which will be displayed at checkout.
Delivery Times: Estimated delivery times will be provided at the time of order confirmation. Delays may occur due to unforeseen circumstances.
Shipping Costs: Shipping costs are calculated based on the delivery method selected and the destination and will be displayed at checkout.
Risk of Loss: Risk of loss or damage to the Goods passes to the Buyer upon delivery.
Delivery Times: Estimated delivery times will be provided at the time of order confirmation. Delays may occur due to unforeseen circumstances.
Shipping Costs: Shipping costs are calculated based on the delivery method selected and the destination and will be displayed at checkout.
Risk of Loss: Risk of loss or damage to the Goods passes to the Buyer upon delivery.
6. Returns and Refunds
Return Policy: Goods can be returned within 14 days of delivery for a refund or exchange, provided they are in their original condition and packaging. Certain items may be non-returnable (e.g., perishable goods, personalized items).
Return Process: All orders are subject to acceptance by the Seller, which will be confirmed by sending a dispatch email.
Acceptance of Order: All orders are subject to acceptance by the Seller, which will be confirmed by sending a dispatch email.
Return Process: All orders are subject to acceptance by the Seller, which will be confirmed by sending a dispatch email.
Acceptance of Order: All orders are subject to acceptance by the Seller, which will be confirmed by sending a dispatch email.
7. Warranty
Warranty Period: We provide a 2 warranty on selected products, covering defects in materials and workmanship.
Warranty Claims: To make a warranty claim, contact our customer support at [email protected] The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.
8. Limitation of Liability
Extent of Liability: The Seller’s liability is limited to the purchase price of the Goods. The Seller is not liable for any indirect or consequential losses.
Indemnity: The Buyer agrees to indemnify and hold the Seller harmless against any claims arising from the use of the Goods.
Indemnity: The Buyer agrees to indemnify and hold the Seller harmless against any claims arising from the use of the Goods.
9. Intellectual Property
Ownership: All intellectual property rights in the Goods, website content, and related materials remain the property of the Seller.
Use: The Buyer is granted a non-exclusive, non-transferable license to use the intellectual property in connection with the Goods and website.
Use: The Buyer is granted a non-exclusive, non-transferable license to use the intellectual property in connection with the Goods and website.
10. Data Protection
Data Collection: The Seller collects and processes personal data in accordance with the UK General Data Protection Regulation (GDPR).
Use of Data: Personal data will be used for order processing, delivery, and customer support purposes.
Privacy Policy: For more information on how we handle your data, please refer to our Privacy Policy at [Privacy Policy URL].
Use of Data: Personal data will be used for order processing, delivery, and customer support purposes.
Privacy Policy: For more information on how we handle your data, please refer to our Privacy Policy at [Privacy Policy URL].
11. Governing Law and Dispute Resolution
Governing Law: These terms are governed by the laws of England and Wales.
Dispute Resolution: Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Dispute Resolution: Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Amendments
The Seller reserves the right to amend these Terms and Conditions at any time. Any changes will be effective upon posting on the Seller’s website.
13. Contact Information
For any questions or to initiate a claim, please contact us at:
Phone: 01202434400
Email: [email protected]
Address: 4 Fenton Road, Bournemouth, BH6 5EY